Last Updated: November 28, 2025

Katrina’s Kitchen (“we,” “our,” “us,” “KK,” or “Katrina’s Kitchen & Icehouse”) is committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy explains what information we collect, how we use it, and the choices you have when interacting with our website, online ordering pages, social media channels, CRM systems, and marketing funnels.

By visiting our website, submitting your information, placing an order, or interacting with any of our online platforms, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide to Us

This includes information you enter directly on our website, forms, landing pages, and social media:

Name

Email address

Phone number

Birthday (if joining Birthday Club)

Catering details (event type, date, guest count, etc.)

Online order information

Messages sent through our website or social media

Newsletter or VIP Club sign-ups

B. Information Collected Automatically

When you visit our website or links:

IP address

Browser type

Device type

Pages visited

Referring URLs

Time spent on site

General location information (non-identifying)

C. Information From Third-Party Tools

We may receive information when you interact with:

Online ordering systems

Delivery platforms (DoorDash, etc.)

Social media platforms

Forms or funnels built in our CRM (QJCG SaaS)

This may include order details, profile information, and contact information you authorize those platforms to share.

2. How We Use Your Information

We use the information collected to:

Provide our restaurant, catering, and food-truck services

Confirm and manage catering requests

Send order updates

Deliver marketing communications (email & SMS)

Send food-truck location alerts

Share promotions, discounts, and updates

Improve our website and customer experience

Respond to questions or customer service requests

Personalize your experience at Katrina’s Kitchen

3. How We Store & Protect Your Information

Your information is stored within secure systems, including our website hosting provider and QJCG SaaS CRM. We implement reasonable security measures to protect against unauthorized access, misuse, or alteration.

Although no method is 100% secure, we take your privacy seriously and work to ensure your data is handled safely and responsibly.

4. We Will NEVER Sell or Share Your Information

Katrina’s Kitchen does not sell, rent, trade, or share your personal information with anyone outside of our business.

Your information is used only to communicate with you and deliver the services you requested.

We may share information only when necessary, such as:

With our CRM system for sending messages you opted into

With our food-ordering partners to complete your order

With service providers who help us operate our business (hosting, payment processors, etc.)

These partners are required to protect your information as well.

5. Marketing Communications (Email & SMS)

By providing your email or phone number, you agree to receive:

Promotional emails

SMS alerts

Food truck location updates

Birthday specials

Catering reminders & updates

You may opt out at any time:

Email: use the “unsubscribe” link at the bottom of any email

SMS: reply STOP to any text message

6. Cookies & Tracking Technologies

Our website may use cookies and similar tools to improve your experience, personalize content, and understand website activity.

You can modify cookie settings in your browser at any time.

7. Third-Party Links

Our website may link to third-party sites such as social media, online ordering, or delivery partners. We are not responsible for the privacy practices of those websites.

We encourage you to review their policies before providing any personal information.

8. Children’s Privacy

We do not knowingly collect information from children under 13.
If we become aware that we have collected such information, we will delete it promptly.

9. Your Choices & Rights

You may request to:

View the information we hold about you

Update your information

Delete your information

Opt out of marketing communications

To submit a request, email us at:

[email protected]

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the “Last Updated” date at the top will be revised.

Your continued use of our website or services indicates acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to request changes to your information, please contact us:

Katrina’s Kitchen
Website: https://katrinasfamousmac.net
Email: [email protected]
Location: 621 W 25th Ave, Gary, IN 46407